Topic: Live chat / personal shopper

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Past Events

Live Chat: Delivering an OmniChannel Customer Experience

Date: February 18, 2014 Time: 08:30 - 10:00
Format: Roundtable

Embracing the opportunity to increase customer satisfaction, boost conversion and cut customer service costs through live chat. The trouble with an online shopping experience is that many customers are disconnected from someone who can answer their questions in real time with precision. Rather than watching potential customers click away from their e-commerce sites, many businesses […]

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